Help/FAQ
Search
Finding who's available to strike up conversations and make dates
Click on a question below to view the answer to that question.
- Q. How do I find people I like — but only the ones who are looking for someone like me?
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It’s easy with our Mutual Match. Describe who you’re looking for, and we’ll deliver your matches right to your inbox. Or investigate Who's Viewed Me to see who clicked on your profile.
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- Q. What is Search?
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Search to tell us the members you want to see. Start light with gender, age and zip code. Then customize your search with physical characteristics, lifestyles, backgrounds and values. You can even search for keywords in other members’ profiles. Play around and try a variety of searches. You never know where you'll find your perfect match.
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- Q. How do I save a search?
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Run a Quick Search, Custom Search, Who’s Online Search or Keyword Search. Then watch for the box that asks you to save your results. You even can have your matches mailed directly to your inbox!
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- Q. How do I delete a saved search?
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Simply visit your Saved Search page and delete any unwanted searches.
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- Q. How many searches can I save?
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You can save up to eight saved searches.
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- Q. What types of searches can I save?
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You can save matches you find in a Quick Search, Custom Search, Who’s Online Search or Keyword Search.
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- Q. Why am I not getting very many search results?
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There are several ways to increase the number of search results you receive. Check the basic criteria in your search. Is your search radius too narrow? Is your age range too tight? For mutual matching, make sure you haven’t set the importance of too many items to "Absolutely." In other words, don’t be so picky.
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- Q. Why am I receiving search results from everywhere?
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If you're receiving search results from outside your requested area, edit your Saved Searches to make sure you’ve specified the right distance from your location.
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- Q. What is SoulmatesWorld by Mail?
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Save yourself some time: We’ll send you the members you're looking for!
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- Q. How do I make changes to my SoulmatesWorld by Mail?
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Visit your SoulmatesWorld by Mail page and follow the easy directions.
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- Q. What is "Send These Matches to a Friend?"
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This feature lets you share the results of your search with your friends. Ask them if you’ve found your match — or maybe a match for one of them.
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- Q. How is Search different from Mutual Matching?
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Search allows you to find those members that you'll like, but it's unknown whether they'll like you. Mutual Matching lets you find members who also like you.
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- Q. How do I search for members who are online now?
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It’s easy! Simply choose the search criteria you’d like (gender, area, age range, etc.) on a Search and check the box next to "Online Now." Your results will include only those members who fit what you’re looking for and are signed into SoulmatesWorld now.
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- Q. How can I sort my search results?
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When reviewing your current search results, you’ll see a pull-down menu of options for sorting your matches by username, Newest Profile First, Age, etc. You may also choose to view profile details or display the results as a photo gallery. In addition, there will be a check box you can select to refine your results to those who are "Online now only." This narrows your results even further while looking for a match to start a conversation with immediately.
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- Q. Can I have my saved searches emailed to my inbox?
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Yes! You can choose any of your saved searches to be sent to your inbox by clicking 'Create a saved search and send it to your inbox >>' on the search index page. Unfortunately, we cannot email your online now searches because those results vary, depending on when we send you the SoulmatesWorld by Mail updates and when you open and click on the search results within.
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